In Ruby's mixed housing stock, a single repair call might involve copper sweated joints, threaded galvanized fittings, push-connect PEX transitions, or CPVC drain arms โ sometimes all in the same house. Our techs carry the materials and know the techniques for every pipe type commonly found in NY homes.
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Our techs work on every pipe material found in Ruby, NY homes, from pre-1970s galvanized to modern PEX-A crosslinked systems. The repair method matches the pipe.
Pressurized water escaping a pipe creates a characteristic acoustic signature. Our listening devices amplify ground and structure-borne sound to pinpoint a leak location within inches โ through concrete slabs, behind drywall, or under flooring. This means we open only the section of wall, floor, or slab directly over the failure.
We use thermal imaging as a complement to acoustic detection โ particularly useful for slab leaks and leaks inside insulated wall cavities where sound transmission is reduced.
Press-fit copper connections โ particularly useful for repairs in occupied spaces where open flame is a concern โ are available as an alternative to torch sweating where code permits.
Drain line repairs are water-tested by running fixtures through the repaired section and visually confirming no seepage at the repair joint and downstream.
Pipe failures have different causes depending on material type, age, water chemistry, and installation history. Here's how we address each category.
Pitting corrosion in copper is sometimes systemic rather than localized โ a single pinhole is often the first of several to appear. When the camera or pressure test finds multiple deteriorated sections, we give you an honest assessment of whether targeted repair or full copper repipe is the better long-term answer.
Galvanized steel pipe was standard in homes built before the 1960s. It corrodes from the inside out โ zinc coating depletes, iron oxide (rust) accumulates on the inner wall, progressively narrowing flow and leaching into the water supply. Repairs on severely corroded galvanized are generally temporary; the pipe is failing systemically along its full run.
Cross-linked polyethylene (PEX) is the current standard for residential supply piping. Failures are uncommon but occur at crimp or clamp fittings that were improperly installed, at pipe runs exposed to UV degradation, or at locations where the pipe was kinked during installation. We repair using expansion fittings (for PEX-A) or crimp fittings with the correct ring size for the pipe diameter.
A burst pipe from freezing or sudden pressure surge requires immediate water shutoff and precise repair. We locate the failure, determine whether it's a single failure point or multiple freeze-damaged sections, and repair with a method appropriate to the pipe material โ press-fit coupling for copper, expansion coupling for PEX-A, or a mechanical repair coupling for emergency situations.
Supply line leaks under a concrete slab are identified by acoustic detection and confirmed by thermal imaging. Once located, we evaluate three repair options: direct-access repair (jackhammering to the pipe, repairing the section, and patching the slab); rerouting the line through the wall framing above slab to bypass the failed underground run; or epoxy pipe lining for older copper systems with systemic pinhole corrosion.
When galvanized supply lines are at end of life or polybutylene pipe (recalled for chronic failure) is in the home, a full repipe with PEX or copper is the permanent solution. We run new supply lines through the structure, transition all fixture connections, pressure test the entire new system, and patch access points in walls and ceilings.
We don't open walls at random. Acoustic and thermal detection tools tell us exactly where to cut before we pick up a saw.
Active leak? Our dispatcher walks you through shutting off the main supply valve while we drive to you. Describing what you see โ water stain on a ceiling, drop in water pressure, wet flooring โ helps us arrive with the right detection tools loaded.
We pressurize the supply system and monitor for pressure drop to confirm an active leak. Then acoustic listening devices and the thermal camera locate the failure to within a small area โ telling us which section of wall, floor, or slab to open.
For slab leaks, we present repair, reroute, and lining options with pricing so you can make an informed choice before any concrete is cut.
Repair executes immediately on approval. After the repair, we repressurize and hold a pressure test to confirm the failure is fully resolved โ not partially. The access opening is left clean for your drywall patch or left ready for your contractor.

Water stain appeared on my kitchen ceiling from the bathroom above. I expected them to tear up the entire bathroom floor. Instead the tech ran a pressure test, found a 12% pressure drop over 10 minutes, then used the acoustic device and identified the leak at a failed sweat joint in the copper supply to the toilet โ accessible through a 14-inch drywall cut in the ceiling below. Repair was maybe $280 including the detection. I'd been dreading a $2,000 floor demo.
Had an under-slab leak diagnosed by Masters Plumbing Service with acoustic equipment. They found the leak at 6 feet from the wall โ a single copper elbow that had developed a pinhole. Presented three options: direct slab access, reroute through the wall framing above, or copper lining. I chose the reroute โ they ran a new PEX line through the crawl space and connected at both ends without touching the slab. Pressure tested, verified no remaining drop. No jackhammering at all.
I noticed my water meter spinning with all fixtures off โ confirmed a leak in the supply system. Masters Plumbing Service ran a pressure test and acoustic scan, found a pinhole in a copper section under the slab in the utility room. They rerouted the line through the wall above slab, tested, and closed out the permit. The reroute was exactly the same cost as direct slab access would have been, but no damaged floor tile.

Masters Plumbing Service dispatches pipe repair technicians throughout Ruby and the broader Ruby, NY service area. Same-day service is available on most calls. Emergency burst pipe response is available 24 hours a day.

Active pipe leaks compound fast โ mold growth can begin in 24โ48 hours of sustained moisture. Masters Plumbing Service's pipe repair crew is in Ruby today, equipped with acoustic and thermal detection tools to find the failure precisely before anything is opened.
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